Insurance Customer Service Specialist

2 weeks ago


Girard, Kansas, United States State Farm Insurance Full time

**Job Title:** Insurance Customer Service Specialist

At State Farm Insurance, we are seeking an experienced Insurance Customer Service Specialist to join our team. As an Insurance Customer Service Specialist, you will be responsible for assisting customers with their insurance needs, providing exceptional customer service by answering inquiries and resolving issues.

We offer a competitive salary of $43,000 per year, along with a comprehensive benefits package that includes medical, dental, and vision coverage, 401(k) matching, and paid time off. In addition, we provide opportunities for professional growth and development through training and education programs.

Responsibilities:

  • Assist customers with their insurance needs
  • Provide exceptional customer service by answering inquiries and resolving issues
  • Process insurance policy changes and updates
  • Handle incoming and outgoing phone calls
  • Maintain accurate and organized customer files
  • Prepare and process insurance quotes and applications
  • Collaborate with team members to achieve office goals
  • Promote and cross-sell insurance products and services
  • Handle policy renewals and cancellations
  • Assist with claims processing and follow-up
  • Maintain a professional and friendly demeanor at all times
  • Adhere to company policies and procedures
  • Stay updated on insurance industry trends and regulations
  • Attend training sessions and meetings as required

About Us:

State Farm Insurance is a leading provider of insurance services, committed to helping our customers protect what matters most. We value diversity, equity, and inclusion in our workplace and strive to create a culture that promotes mutual respect, trust, and open communication.



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