Branch Operations Coordinator

At Wells Fargo, we believe that a meaningful career is more than just a job. It's about finding all the elements that help you thrive in one place. Our Living the Well Life philosophy means you're supported in life, not just work. We offer a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. We celebrate our employees' unique perspectives and empower them to grow. And we're recognized for it - Wells Fargo ranked in the top three on the 2024 LinkedIn Top Companies List of best workplaces to grow your career in the U.S.

We're seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer, Small & Business Banking division. In this role, you'll support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers. You'll also complete operational activities while minimizing risks under established policies, perform routine to moderately complex transactional, operational, and customer support tasks efficiently, and support the Branch manager in operational tasks and scheduling.

• Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers
• Complete operational activities while minimizing risks under established policies
• Perform routine to moderately complex transactional, operational, and customer support tasks efficiently
• Support the Branch manager in operational tasks and scheduling
• Resolve issues related to daily operations of the teller line, under direction of regional banking management
• Support customers and employees in resolving or escalating concerns or complaints
• Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions
• Identify information and services to meet customers' financial needs
• Motivate a diverse team to achieve full potential and meet established business objectives

• 2+ years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues
• Ability to educate and connect customers to technology and share the value of mobile banking options
• Ability to interact with integrity and professionalism with customers and employees
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
• Cash handling experience
• Well-organized, independent, and able to prioritize in a fast-paced environment
• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
• Relevant military experience, including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
• Knowledge and understanding of retail compliance controls, risk management, and loss prevention
• Motivate others to achieve full potential and meet established business objectives

• Ability to work a schedule that may include most Saturdays
• This position is not eligible for Visa sponsorship