IT Support Specialist
4 weeks ago
Job Summary
The IT Support Intern at Bosch USA is responsible for providing Tier 2 support for facility computer systems, computers, and peripherals. This role involves installing, diagnosing, maintaining, and upgrading/replacing hardware to ensure optimal performance for end-users. Additionally, the successful candidate will provide basic consulting for technology-related topics and troubleshoot problem areas in a timely and accurate fashion.
Key Responsibilities
Consulting of internal customers by translating business requirements into technical solutions
Quickly responding to incidents/requests, status changes, and asset management requests
Working with customers to provide training and support across a variety of devices
Analyzing, diagnosing, and resolving device issues for customers
Maintaining strong technical knowledge of PC hardware, VoIP, and mobile devices with hands-on troubleshooting experience
Requirements
Familiarity with IT desktop support concepts
Excellent communication skills, both written and verbal
Strong organizational skills with the ability to efficiently prioritize and execute tasks in a high-pressure environment
Excellent technical knowledge of PC hardware, VoIP, and mobile devices with hands-on troubleshooting experience
Preferred Qualifications
Familiarity with IoT, Connected Industry, and Big Data concepts in a production/warehouse environment
Effective interpersonal and relationship-building skills
Ability to present complex technical ideas in user-friendly language
Strong customer-service awareness/orientation
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