Patient Experience Associate

2 weeks ago


Huntersville, North Carolina, United States FYZICAL Therapy and Balance Centers Full time
Job Responsibilities

We are looking for a dedicated and organized individual to fill this Client Care Specialist position. Key responsibilities include:

  • Greet and welcome patients as they enter the clinic
  • Confirm patient scheduling, appointments, reminders, and cancellations
  • Manage front office duties, including answering phones and communicating with patients and insurance companies
  • File patient insurance claims and follow up on outstanding claims

You will also be responsible for reviewing treatment plan fees and payment options with patients, collecting and managing payments, and maintaining knowledge of various insurance plans and networks.



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