Customer Service Representative

3 weeks ago


Highland Park, Michigan, United States Qualfon Full time

We are hiring a Customer Service Representative to join our team at Qualfon. This role is perfect for those who enjoy working in a fast-paced environment and providing exceptional support to customers. As a Credit Card Specialist, you will be responsible for handling inbound communication from clients regarding their credit card needs.

Key Responsibilities:

  • Field inbound communication (phone, email, chat, social media) from clients regarding their credit card needs
  • Handle inquiries related to active credit card accounts, assist with monetary transactions, non-monetary and maintenance transactions, assist with cases of fraudulent credit card activity, address queries, complete transactions, and perform maintenance for various account types
  • Begin by thoroughly understanding the customer's need, which may involve asking clarifying questions to gather more information
  • Utilize resources and systems to conduct research and present the customer with a resolution

About the Role:

This position is located onsite at our Headquarters in Highland Park, MI. We offer a competitive salary of $20/hour, along with a range of benefits including medical, dental, vision, and life & accident insurance for full-time employees. You will also have access to our Qualfon University scholarship program, FREE personal and professional support through the Qualfon Care Coaches' program, and opportunities to earn additional income through incentives.

Requirements:

  • 1 year of customer service experience required
  • 1 year of call center experience is required
  • 1 year of banking or financial services experience is strongly preferred
  • High School diploma or GED required; college degree preferred
  • Ability to work onsite in Highland Park and meet attendance requirements
  • Adhere to a set schedule including start, break, lunch, and end time
  • Veterans and their family members are encouraged to apply
  • Strong written and verbal communication skills
  • Professional, articulate voice and listening skills
  • Maintain customer privacy
  • Internet & research skills: ability to research and quickly become an expert in a variety of subjects.
  • Computer savvy and can resolve minor technical issues with minimal assistance
  • Typing 25 words per minute with 90% accuracy
  • Ability to critically think through situations and solutions
  • Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
  • Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
  • At ease with multi-tasking in several computer applications at once while holding a conversation with a customer


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