Hotel Housekeeping Manager
2 weeks ago
- Foster a culture at Red Hawk Casino that prioritizes exceptional service and exceeds guest expectations.
- Provide leadership and daily oversight to the Hotel Housekeeping team.
- Support and implement operational objectives while monitoring performance and profitability.
- Ensure that housekeeping staff complete their tasks within established timelines to satisfy customer requirements.
- Assist in supervising the daily cleaning of occupied rooms and the preparation of rooms for incoming guests.
- Adhere to scheduling and communicate with management regarding any concerns, focusing on guest satisfaction.
- Support adherence to departmental budgets.
- Actively promote and exemplify outstanding customer service in line with departmental and company standards. Address service issues as they arise.
- Ensure guest rooms are well-maintained and in proper condition.
- Assist in managing inventory of items such as linens and supplies, ensuring accurate tracking and accountability.
- Assist with special requests from the Front Desk.
- Inspect all vacant and recently cleaned rooms, as well as common areas like stairs, elevators, and lobbies, to ensure cleanliness meets standards.
- Report maintenance issues and safeguard hotel property from potential damage.
- Maintain knowledge of and comply with all safety and health regulations established by OSHA and local health authorities.
- Ensure compliance with regulations within the area of responsibility and report potential issues to management promptly.
- Maintain confidentiality regarding departmental and company matters.
- Ensure the workforce is equipped to meet current and future business objectives, delivering quality services that fulfill guest needs.
- Work in a clean, sanitary, safe, and organized manner, adhering to all health and safety regulations.
- Maintain a professional appearance and serve as a role model according to grooming and appearance policies.
- Stay informed about departmental and property knowledge and promotions.
- Perform all other assigned duties.
- Experience in the casino/hotel industry is preferred, with a track record of increasing responsibilities.
- A minimum of one year of experience in hotel or customer service is required.
- A high school diploma or GED is required.
- Strong written and verbal communication skills are essential.
- Ability to maintain confidentiality and professionalism at all times.
- Proficient in writing reports, business correspondence, and procedural manuals.
- Ability to effectively present information and respond to inquiries from managers, clients, customers, and the public.
- Exceptional interpersonal and communication skills, with proficiency in standard computer systems and office productivity software at an intermediate or advanced level.
- Ability to maintain high energy levels and take a proactive, strategic approach to problem-solving.
- Capable of performing the physical duties of all Housekeeping team members during emergencies.
- Proficient in operating equipment such as vacuum cleaners, floor machines, carpet extractors, computers, copy machines, mops, brooms, and handheld radios.
- Ability to interact with guests, staff, and colleagues, resolving conflicts diplomatically and tactfully.
- Ability to collaborate and communicate effectively with team members at all organizational levels.
- Must be able to stand and/or walk for up to 8 hours per shift.
- Physically capable of pushing, pulling, carrying, and lifting up to 100 lbs., as well as performing various physical tasks in different work environments.
- Must be at least 21 years of age.
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