Digital Service Integration Strategist
16 hours ago
Transform Customer Experience with Audio Storytelling
Audible, an Amazon company, is the leading producer and provider of audio storytelling, offering immersive, cinematic experiences to enrich customers' daily lives.
We value diversity and inclusion, and Amazon is committed to a workplace that is welcoming and inclusive for all.
About the Role
The Digital Service Integration Strategist provides key support to Knowledge Management's digital self-service tools, driving contact deflection and customer satisfaction. This role involves working closely with Product, Engineering, UI/UX, and Analytics teams to develop customer-facing self-help solutions and asset strategies.
- Supporting Customer Care and Knowledge Management to define business requirements for improving self-help solution effectiveness.
- Conveying validated concepts to product managers, UX designers, engineers, and leadership.
- Using usage data to challenge and validate self-help solution methodologies.
- Working with KM Directors to build persona-based journey maps and design self-help solutions.
- Partnering with Customer Care to analyze and plan actionable insights based on top contact drivers and other data.
- Determining critical processes enhancements and technical changes to improve the self-help experience.
- Defining and tracking KPIs related to self-help solutions and articulating trends, identifying root cause analysis, and defining actions.
- Recommending new technologies and experiences to reduce customer effort and increase self-service.
- Handling reporting for self-serve channels to understand performance and volume across multiple channels.
About Audible
Audible is a leader in the audio storytelling industry, producing and sharing immersive content with millions of global listeners.
We are seeking a highly skilled Digital Service Integration Strategist to join our team, supporting our mission to deliver exceptional customer experiences through innovative self-help solutions.
Requirements
- Bachelor's degree or equivalent in a related field.
- 2+ years of experience in digital self-service and/or customer service.
- Proficiency in process improvement design and workflow analysis.
- Experience in scoping, developing, and executing business requirements and project plans.
- Experience in customer support.
Preferred Qualifications
- Passion for digital self-service and generative AI trends.
- Experience conducting research and/or partnering with user researchers/UX designers.
- Knowledge of content management systems (e.g., Salesforce, Amazon Help).
- Excellent analytical and problem-solving skills.
- Ability to work independently and as part of a team.
Salary Range: $120,000 - $180,000 per year, depending on location and experience. We offer a competitive compensation package, comprehensive benefits, and opportunities for growth and development.
-
Digital Marketing Strategist
14 hours ago
Newark, New Jersey, United States Jobs for Humanity Full timeJob Title:Digital Marketing StrategistAbout the Role:We are seeking an experienced Digital Marketing Strategist to optimize our online presence and drive organic traffic to our digital assets. As a key member of our team, you will be responsible for developing and executing comprehensive digital marketing strategies that align with our business goals.The...
-
Digital Marketing Data Strategist
3 weeks ago
Newark, New Jersey, United States Mars Incorporated Full timeJob Summary:We are seeking a highly skilled Digital Marketing Data Strategist to join our team at Mars Incorporated. As a key member of our marketing department, you will play a vital role in driving business growth through data-driven insights and strategic decision-making.About the Role:This is an exciting opportunity for an experienced marketer with a...
-
Content Strategist
7 days ago
Newark, New Jersey, United States SourcePro Search Full timeAbout UsSourcePro Search is a dynamic search firm that connects top talent with exceptional organizations.We are currently looking for a skilled Content Strategist to join our team.This role involves developing and executing data-driven digital content strategies that drive engagement and conversion.Key Responsibilities:Develop and execute digital content...
-
Chief Technology Strategist
7 days ago
Newark, New Jersey, United States Public Service Enterprise Group Inc Full timeJob SummaryThe Chief Technology Strategist plays a critical role in shaping the company's technology vision and direction. This position requires a seasoned professional with expertise in enterprise architecture, technology strategy, and program management.Key Responsibilities* Develop and maintain a comprehensive technology roadmap that aligns with business...
-
Digital Transformation Leader
1 week ago
Newark, New Jersey, United States Public Service Enterprise Group Inc Full timeJob DescriptionWe are seeking a highly skilled Digital Transformation Leader to join our team. This individual will be responsible for leading our digital transformation efforts, developing and implementing strategic technology solutions that drive business growth and innovation.Key Responsibilities* Develop and implement comprehensive digital transformation...
-
Investment Data Strategist
2 days ago
Newark, New Jersey, United States Prudential Ins Co of America Full timeCompany OverviewPruVision, the global asset management business of Prudential Ins Co of America, is a leading provider of financial services with a diverse and inclusive culture.\Estimated Salary: $110,000 - $140,000 per annum, depending on experience.Job DescriptionWe are seeking an experienced Business Analysis professional to join our team as a Data...
-
Digital Marketing Platform Manager
2 days ago
Newark, New Jersey, United States Global Channel Management Full timeAbout Global Channel ManagementJob Title: Digital Marketing Platform ManagerEstimated Salary: $90,000 - $110,000 per yearWe are seeking a highly skilled Digital Marketing Platform Manager to join our team. As a Digital Marketing Platform Manager at Global Channel Management, you will be responsible for the onboarding, configuration, maintenance, and...
-
Newark, New Jersey, United States Public Service Enterprise Group Inc Full timeJob SummaryWe are seeking a seasoned Business Technology Strategist to lead our enterprise transformation efforts. As a key member of our technology leadership team, you will be responsible for developing and implementing comprehensive strategies that align business objectives with technological innovations.The ideal candidate will possess deep expertise in...
-
Digital Marketing Platform Administrator
2 days ago
Newark, New Jersey, United States Global Channel Management Full timeAbout the role at Global Channel Management, we are looking for a highly skilled Digital Marketing Platform Administrator to join our team.Job SummaryWe are seeking an experienced JIRA workflow specialist to administer and maintain our Jira platform to support digital marketing workstreams. The ideal candidate will have 3+ years of experience in Jira...
-
Newark, New Jersey, United States Global Channel Management Full timeAbout usJob Description: Jira Administrator and Digital Marketing SpecialistJoin our team as a Jira Administrator and Digital Marketing Specialist at Global Channel Management. This role is ideal for individuals who have experience in Jira administration, including project setup and management, and a passion for digital marketing.NY/NJ Hybrid.Familiarity...
-
Chief Technology Strategist
3 weeks ago
Newark, New Jersey, United States firstPRO, Inc Full timeAt firstPRO, Inc., we are seeking an exceptional IT leader to drive our technology vision forward. As a Chief Technology Strategist, you will oversee the BIS function's budgeting process, including projects, and identify opportunities for cost savings and synergies by rationalizing tools.This is a Direct Hire opportunity with a hybrid work model that can be...
-
Digital Marketing Operations Specialist
1 day ago
Newark, New Jersey, United States Global Channel Management Full timeJob DescriptionAbout Global Channel Management - We're seeking a skilled Digital Marketing Operations Specialist to join our team. This role involves administering our Jira platform to support digital marketing workstreams, including onboarding, configuration, maintenance, and enhancements.Responsibilities:Administer and maintain Jira projects, workflows,...
-
Full Stack Digital Experience Engineer
15 hours ago
Newark, New Jersey, United States JSR Tech Consulting Full timeJob OverviewAt JSR Tech Consulting, we are committed to delivering exceptional digital experiences for our clients. As an AEM Full Stack Developer, you will play a critical role in helping us achieve this goal.We are seeking an experienced professional who can design, develop, and implement AEM-based solutions that meet the needs of our clients. Your...
-
Digital Engagement Coordinator
3 weeks ago
Newark, New Jersey, United States WebMD Full timeAbout WebMDWebMD is a leading online destination for physicians and healthcare professionals worldwide. Our mission is to provide high-quality information and resources to support the healthcare community.Job DescriptionWe are seeking an Account Coordinator to join our Account Management team. In this role, you will work closely with our sponsors to activate...
-
Finance Digital Core Solution Architect Lead
7 days ago
Newark, New Jersey, United States Mars Incorporated Full time**About the Role**We are seeking a highly experienced Solution Architect Lead to join our team at Mars Incorporated. In this role, you will be responsible for ensuring the successful integration of the finance digital core template with the wider Finance ecosystem.The ideal candidate will have 5 years of experience in solution architecture, including design...
-
Global Internal Communications Strategist
3 weeks ago
Newark, New Jersey, United States Vaco Full timeJob OverviewThis is an exceptional opportunity to be the primary communications advisor to the CEO and CHRO, offering unprecedented visibility and influence in a global Fortune 500 company's Internal Communications strategy, Employee Culture, and Engagement.About UsVaco is conducting a confidential search on behalf of a leading global organization based in...
-
Senior Developer for Digital Solutions
14 hours ago
Newark, New Jersey, United States CapB InfoteK Full timeCapB InfoteK is a dynamic company that provides innovative solutions across various technologies. As a leading provider of IT solutions and managed services, we offer a range of exciting opportunities for skilled professionals.We are currently seeking a senior developer to join our team as a Senior Developer for Digital Solutions. The ideal candidate will...
-
Enterprise Integration Specialist
1 week ago
Newark, New Jersey, United States Dansources Technical Services Full timeJob OpportunityWe are seeking a highly skilled Enterprise Integration Specialist to join our team at Dansources Technical Services.About the JobThis is an exciting opportunity for a motivated and experienced professional to lead the development, testing, and support of APIs and integrations leveraging MuleSoft Anypoint platform.Key ResponsibilitiesDesign,...
-
Digital Printing Field Technician/Engineer
15 hours ago
Newark, New Jersey, United States Durst Image Technology U.S. Full timeCompany OverviewDurst Image Technology US has been a pioneer in digital imaging for over 80 years, offering innovative solutions for large format, label, and corrugated ink jet printers. Our customers include commercial service providers and industrial enterprises, seeking high-quality printed surface designs.
-
Data Integration Specialist
7 days ago
Newark, New Jersey, United States SpikeIT Global Solutions Inc Full timeWe are seeking a highly skilled Senior Oracle APEX, MS PowerApps, and SharePoint Developer to join our IT Data and Analytics team at SpikeIT Global Solutions Inc. in Newark, NJ. This role offers the opportunity to work on complex projects involving data application design and deployment, database optimization, and real-time analytics.As a Senior Oracle APEX,...