Mobile Associate, Store-in-Store Representative
4 weeks ago
At T-Mobile, we're committed to empowering our employees to succeed. As a Mobile Associate, you'll play a vital role in bringing the T-Mobile brand to life within National Sales partner locations. Your primary responsibility will be to engage with customers, educate them on our products and services, and provide exceptional customer experiences.
Key Responsibilities:- Proactively interact with customers in a fast-paced retail environment, utilizing digital tools and effective communication to showcase the value of T-Mobile solutions.
- Consistently leverage digital self-serve tools during customer interactions and the onboarding process, identifying customer needs and using solution-based selling techniques to demonstrate the value of T-Mobile products and services.
- Complete training on the T-Mobile in-store experience, new skills, products, and processes, and knowledge of systems and reference resources to ensure you're Customer Ready at all times.
- Partner with nearby store locations to properly onboard customers, perform skills practicing, knowledge sharing, store operations, opening and closing procedures, and carry keys to the kiosk cabinets.
- Be customer-obsessed, passionate, friendly, and engaging with customers, building rapport, trust, and loyalty with every interaction, and committed to providing exceptional service and exceeding customer expectations.
As a Mobile Associate, you'll have the opportunity to work with a talented team, receive on-the-job training, and be eligible for incentive pay while completing training milestones. Once completed, you'll promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives, and are eligible for an Annual Stock Grant.
T-Mobile offers a comprehensive benefits package, including medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays. We also offer paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
At T-Mobile, we're committed to helping our employees grow in their careers, and we offer a range of opportunities for professional development and advancement. If you're passionate about delivering exceptional customer experiences and have a desire to succeed in a fast-paced sales environment, we encourage you to apply for this exciting opportunity.
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