Customer Experience Champion
1 week ago
About the Role
We are seeking a highly skilled Member Service Representative or Senior to join our team at Ent Credit Union. The ideal candidate will have a strong passion for delivering exceptional customer service and a proven track record of achieving results in a fast-paced environment.
As a key member of our team, you will be responsible for providing accurate and professional assistance to meet members' needs, while also driving member satisfaction and retention through effective product and service utilization.
You will work closely with internal teams to ensure seamless service delivery and improve overall member experience.
Responsibilities
- Provide superior customer service, ensuring timely and professional resolution of member inquiries and concerns.
- Drive member satisfaction and retention through effective product and service utilization.
- Contribute to a positive and supportive team environment, promoting excellent communication and collaboration.
What We're Looking For
To succeed in this role, you must have:
- A strong passion for delivering exceptional customer service.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced, dynamic environment.
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