Medical Device Support Specialist
4 days ago
Estimated Salary: $45,000 - $60,000 per year (based on location and experience)
About the Company:NorthPoint Search Group Inc is a leading medical device company dedicated to providing innovative solutions to healthcare professionals.
Job Description:We are seeking a highly skilled and customer-focused individual to join our team as a Medical Device Support Specialist. In this role, you will be responsible for providing exceptional support to customers through various communication channels, resolving issues in a timely and professional manner, and collaborating with our sales team to meet customer needs and achieve sales targets.
This is a fantastic opportunity for someone looking to start their career in the medical device industry. Our comprehensive training program will equip you with the knowledge and skills needed to excel in this dynamic field.
Key Responsibilities:- Customer Engagement: Interact with customers in a friendly and professional manner through phone, email, and other communication channels to address inquiries, provide information, and assist with their needs.
- Product Knowledge: Learn about our cutting-edge medical devices and services to effectively educate customers on their features and benefits.
- Training and Development: Participate in our comprehensive training program, designed to equip you with the knowledge and skills needed to excel in the medical device industry.
- Order Processing: Facilitate order processing, including order entry, tracking, and ensuring timely and accurate deliveries.
- Problem Solving: Collaborate with the team to resolve customer issues and concerns, ensuring customer satisfaction.
- Data Management: Maintain accurate and organized customer records and data in our CRM system.
- Sales Support: Work closely with our sales team to support their efforts in meeting customer needs and achieving sales targets.
- Education: High school diploma or equivalent. Some college coursework is a plus but not required.
- Experience: No prior customer service experience is necessary. We are looking for candidates with a strong willingness to learn and grow in the role.
- Communication Skills: Excellent verbal and written communication skills.
- Customer-Focused: A passion for delivering exceptional customer service and a commitment to customer satisfaction.
- Tech-Savvy: Comfortable using various software tools, including Microsoft Office Suite.
- Team Player: Ability to work effectively as part of a collaborative team.
- Comprehensive Training: We provide a structured training program to equip you with the skills and knowledge you need to excel.
- Career Pathway: Enjoy opportunities for career progression within our organization, with a clear pathway for growth.
- Employee Benefits: Access to medical, dental, and vision insurance, 401(k), and other benefits.
- Positive Culture: Join a supportive and inclusive work environment where your contributions are valued.
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