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Lumber Yard Operations Specialist

2 months ago

Muncie, Indiana, United States Gillman Home Center Full time
Job Overview

The Lumber Yard Operations Specialist plays a crucial role in delivering outstanding customer service while managing the daily functions of the lumber yard and its equipment.

Key Responsibilities:

  • Deliver exceptional service to customers.
  • Foster a respectful and courteous environment for all team members, vendors, and customers.
  • Welcome and assist customers in a friendly and approachable manner, addressing inquiries and collaborating with management to resolve any issues.
  • Engage in various tasks, including assisting customers with loading and unloading lumber and building materials, preparing loads as necessary, operating trucks and equipment, and delivering materials to designated locations.
  • Physically transport building materials to job sites, ensuring careful placement to avoid damage to the materials or surroundings.
  • Conduct routine inspections and preventive maintenance on assigned equipment and vehicles, reporting any defects to a supervisor and maintaining accurate inspection logs as required.
  • Support inventory management by ensuring proper loading of customer orders, checking in shipments, and performing regular cycle counts.
  • When not engaged in deliveries, assist with other lumber yard tasks, such as maintaining the yard, helping customers, organizing materials, and performing equipment maintenance.
  • Prioritize customer satisfaction while fulfilling other responsibilities.
  • Maintain a safe working environment by being aware of surroundings and reporting any safety concerns to management.
  • Assist in other departments as needed.
  • Adhere to all company policies and procedures.
  • Perform additional duties as assigned.

Work Competencies:

  • Customer Service Orientation
  • Team Collaboration
  • Detail-Oriented
  • Safety Consciousness

Supervisory Role: This position does not involve direct supervision of others.

Work Environment: The employee is frequently exposed to outdoor weather conditions, with a moderate noise level.

Physical Requirements:
The ideal candidate must be capable of fulfilling all physical demands of the role, with or without reasonable accommodation.

  • Extended periods of standing and walking are required.
  • Ability to lift items weighing up to 80 lbs as necessary.

Position Type and Work Schedule:
This is a full-time role, requiring 40 hours per week, with availability for day, evening, and weekend shifts as needed.

Education and Experience Requirements:

  • High School Diploma or GED.
  • 1-2 years of experience in customer service is preferred.
  • Valid driver's license.
  • Forklift operation experience is preferred; candidates must be at least 18 years old to operate a forklift.

Benefits Offered:

  • Medical Insurance
  • Dental, Vision, Short and Long Term Disability, Cancer Coverage, Accident Coverage, Life Insurance
  • 401k plan with employer contributions
  • Company-paid $25k Life Insurance Plan
  • Employee discounts
  • Paid vacation time

Gillman Home Center is committed to providing equal employment opportunities (EEO) to all employees and applicants, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors in accordance with applicable laws.

Please note that this job description is not intended to cover all activities, duties, or responsibilities required of the employee for this position. Responsibilities may change at any time with or without notice.