Patient Access Representative

5 days ago


Mount Clemens, Michigan, United States McLaren USA Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Access Representative to join our team at McLaren USA. As a key member of our Patient Access department, you will play a critical role in ensuring a smooth and timely registration and admission process for our patients.

Key Responsibilities
  • Registration and Financial Functions: Accurately and efficiently perform registration and financial functions via Electronic Medical Record (EMR) systems, including thorough interviewing techniques, registering patients in appropriate status, and documenting demographic and financial data.
  • Customer Service: Greet customers promptly with a warm and friendly reception, collect and document required demographic and financial information, and direct patients to appropriate settings while explaining and apologizing for any delays.
  • Financial Obligations: Estimate and collect copays, deductibles, and other patient financial obligations in accordance with hospital policies and procedures.
  • Compliance and Regulatory Requirements: Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements.
  • Electronic Registration Tools: Facilitate the use of electronic registration tools, such as Wacom's and iPads, where available.
  • Additional Duties: Perform duties otherwise assigned by Management.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1-year experience in a customer service role or healthcare industry.
  • Preferred Qualifications: Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR systems, Electronic Eligibility System, and various websites for third-party payers for verification.
What We Offer

McLaren USA is an Equal Opportunity Employer of Minorities/Females/Disabled/Veterans. We offer a competitive salary and benefits package to our employees.



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