Sales Associate

6 days ago

Houston, Texas, United States Tommy John Full time
About the Role

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Tommy John. As a Sales Associate, you will be responsible for providing exceptional customer service, driving sales, and maintaining a positive and engaging store environment.

Key Responsibilities
  • Provide friendly and knowledgeable service to customers, ensuring a positive shopping experience
  • Consistently demonstrate Tommy John's customer-centric selling standards to deliver a positive customer experience and achieve daily sales goals
  • Proactively resolve customer concerns in a professional manner, with customer satisfaction in mind
  • Outfit customers by suggesting key looks and products, incorporating their individual style with popular bundles
  • Promote awareness and growth of Tommy John by introducing customers to brand social media channels and hashtags
  • Perform register sales transactions accurately and efficiently, in accordance with established cash control procedures and customer service guidelines
  • Demonstrate collaboration and provide ad hoc support to fellow associates with tasks and customer interactions
  • Restock return merchandise to the correct product location on the sales floor, and properly label and place all damaged and defective merchandise in the appropriate area at the end of each shift
  • Ensure the store is neat and well-presented at all times, including fitting room(s) and stockroom
  • Understand and adhere to all company policy and procedures
Requirements
  • A customer-focused mindset with a desire to please and provide exceptional service to our customers
  • Relevant years of experience in a similar role within a fashion/retail environment
  • Experience and ability to process information and merchandise through the computer and POS register system
  • Excellent verbal and written communication skills, specifically with customers and retail team
  • Strong organizational and merchandising skills, with the ability to drive the business through creativity and extensive fashion knowledge
  • Demonstrated collaborative skills and ability to multi-task in a fast-paced environment
  • Ability to stand and walk around for extended periods of time, with short breaks
  • Ability to work a flexible schedule, including evenings, weekends, and holidays
  • Ability to lift in excess of 20 pounds
About Tommy John

Tommy John is a comfort-focused lifestyle brand committed to solving the problem people have with their clothing. We are constantly on a mission to add smart, innovative, and fun-loving team members who share our values and are passionate about delivering exceptional customer experiences.

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