IT Service Delivery Lead
3 days ago
Sierra Solutions Group is a leading provider of IT services, and we are seeking an experienced IT Service Delivery Lead to join our team.
Responsibilities:- Develop and implement strategies to improve application support processes.
- Collaborate with cross-functional teams to prioritize incidents, service requests, and release management.
- Serve as a point of escalation for customer incidents, ensuring timely action and proper follow-up.
- Conduct regular meetings with business units and the support team to review production releases and support status updates.
- 5+ years of corporate IT application support management experience.
- Experience in providing production support for IT applications.
- A technical background with a strong understanding of broader business needs and strategy.
- Several years of experience troubleshooting different types of applications.
- Experience in supporting and coordinating infrastructure technology installations, upgrades, and maintenance.
- Familiarity with the SDLC process.
- Strong leadership skills, ability to build and work with teams, collaborate across functions, and break down silos.
This is a full-time position based in [Location]. The salary range for this position is $120,000 - $150,000 per year, depending on experience.
BenefitsSierra Solutions Group offers a comprehensive benefits package, including health insurance, retirement plan, paid time off, and professional development opportunities.
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