Senior Financial Services Representative

3 weeks ago


Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

We are seeking a seasoned professional to join our team as a Senior Digital Branch Specialist.

About the Role

In this key position, you will be responsible for driving member satisfaction and engagement through exceptional service delivery, effective communication, and strategic product promotion.

Main Responsibilities:

  • Deliver personalized service to members, responding to their needs and preferences.
  • Develop and execute strategies to promote credit union products and services.
  • Collaborate with internal teams to ensure seamless delivery of services and support.
  • Monitor and analyze data to identify trends and areas for improvement.
  • Contribute to process improvements and best practices.

Requirements

To excel in this role, you should possess:

  • A minimum 1-3 years of member servicing experience, including lending and/or account opening experience.
  • Proven track record of driving member satisfaction and growth.
  • Strong leadership and collaboration skills.
  • Familiarity with financial products and services.
  • A bachelor's degree in Business, Finance, or a related field (or equivalent experience).

Compensation

We offer a competitive salary range of $65,000 - $85,000 per year, plus a comprehensive benefits package, generous paid time off, and ongoing training and development opportunities.

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