Customer Service Expert

6 days ago


Boca Raton, Florida, United States Feufo Inc Full time
Job Overview

We are looking for a Customer Service Expert to join our team at Feufo Inc. as a Technical Support Specialist in the Hospitality SaaS industry.

The successful candidate will have experience working with SaaS platforms, Property Management Systems (PMS), and hardware devices such as door locks, cameras, and sensors.

This role offers a competitive salary of around $60,000 - $70,000 per year, depending on experience.

Responsibilities include:

  • Providing technical assistance and resolving hardware and software issues.
  • Guiding customers through the setup and configuration process of hardware devices.
  • Working with customers via email, chat, and phone to ensure excellent customer service.
  • Escalating complex issues and maintaining accurate documentation.
  • Having knowledge of SAAS products and hardware/IoT devices.


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