General Manager

4 days ago

Chillicothe, Missouri, United States Westlake Hardware Full time
About Westlake Ace Hardware

Westlake Ace Hardware is one of the largest hardware retailers in the United States, with over 220 neighborhood stores located throughout the country. Our company has been in operation for over a century, and we are committed to serving our customers and communities with excellence.

Job Summary

The General Manager is responsible for ensuring superior customer service in their store. This includes developing associates at all levels, driving sales and profitability, and maintaining effective expense and payroll budget management. The General Manager will also ensure compliance with effective inventory management and merchandising practices and all Westlake policies and procedures.

Key Responsibilities
  • Provide positive representation of Westlake Ace Hardware
  • Proactively assist customers in solving problems
  • Greet customers entering and throughout the store, thank customers when finished and when they are leaving the store
  • Provide a friendly, outgoing demeanor; work well with customers as well as associates
  • Ensure all calls and pages are answered promptly, courteously and effectively
  • Handle customer complaints, work to resolve problems with the customer and have Westlake's best interest taken into consideration
  • Possess excellent product knowledge and knowledge of store layout and location of products
  • Ensure a positive, professional and safe work environment for all associates
  • Supervise the general operations of the entire store
  • Responsible for ordering and maintaining desirable product inventory levels to ensure store profitability in compliance with corporate objectives
  • Ensure compliance with all practices, policies and procedures necessary to manage inventory shrink, monitor shrink numbers and take corrective actions
  • Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment)
  • Ensure receiving, checking in, stocking of merchandise for the store is being done completely
  • Responsible for maintenance of back stock levels
  • Oversee and assist with the daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas
  • Provide assistance in the overall general maintenance of the store
  • Ensure forklift operations and receiving is completed in a safe and efficient way
  • Ensure weekly price changes are being completed
  • Ensure monthly cycle counts and negative on hand reports are being completed
  • Ensure signage is current in the entire store
  • Provide a clean and orderly sales floor, including end caps and ad goods merchandised
  • Ensure special orders and rain-checks are being completed properly
  • Ensure ad signage and products are ready for the customers
  • Perform all other duties as assigned
Requirements
  • High School or GED equivalent
  • Must have previous retail management experience, hardware experience preferred
  • Standing, walking, lifting (up to 25lbs) and climbing
Compensation

Starting pay at $60,000/year

Westlake Ace Hardware is an equal opportunity employer and is committed to a policy of promoting equal employment opportunities. We recognize the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization.

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