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Patient Care Associate
2 months ago
Position Overview:
The Patient Care Associate will support individuals in managing their medication needs while facilitating transactions through the Point of Sale (POS) system. This role is integral to our clinic-based operations.
Operational Hours:
Monday to Thursday: 8 AM - 5 PM
Friday: 8 AM - 12 PM
Work Schedule:
No weekends, holidays, or late shifts
Career Advancement:
This position offers a valuable opportunity for professional growth, particularly for those aspiring to transition into a pharmacy technician role.
Key Responsibilities:
- Deliver exceptional customer service by engaging with a diverse patient demographic both in-person and via phone.
- Manage cash transactions accurately using the POS system.
- Ensure daily register balances are accurate and complete.
- Process daily deposits for all POS transactions in a timely manner.
- Assist in the ordering process from suppliers.
- Support routine inventory management tasks.
- Maintain a clean and organized workspace.
- Ensure pharmacy equipment is maintained according to company standards.
- Receive and verify prescription orders for completeness and accuracy.
- Keep temperature logs for pharmacy and medication storage.
- Communicate effectively with the pharmacy operations team.
- Coordinate and track prescription deliveries and pick-up orders.
- Ensure accurate and timely delivery of all medications.
- Identify and address issues proactively, escalating when necessary.
- Multitask efficiently in a dynamic environment using various computer systems.
- Perform additional related duties as assigned.
Candidate Profile:
- High School Diploma or equivalent; or relevant experience and training.
- Bilingual in Spanish is highly desirable.
- Experience with cash handling and POS systems.
- Prior experience in retail pharmacy is advantageous.
- Strong communication and customer service skills.
- Proficient in Microsoft Office Suite and inventory management software.
- Excellent typing and data entry capabilities.
- Able to lift and transport light to medium-weight items.
- Ability to stay organized and manage multiple tasks in a fast-paced setting.
- Proactive in problem identification and resolution.
At Avita Pharmacy, we prioritize compassionate care in all our endeavors. We are dedicated to fostering health equity through comprehensive pharmacy services and culturally competent care. Avita is committed to creating a diverse and inclusive workplace, welcoming individuals from all backgrounds.
Compensation:
Hourly pay ranges from $15.00 to $17.00, depending on qualifications and location.
Benefits Package:
Eligible team members and their families receive healthcare benefits (medical, dental, vision), along with additional company-paid and voluntary options.
We offer paid time off, including holidays and personal days, as well as various professional development opportunities.
All benefits are subject to applicable plan terms.