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Clinical Services Director
2 months ago
Job Summary:
The Clinical Services Manager will work in conjunction with the Territory Manager, Customer Care team, and Managed Care team to meet the commercial and clinical needs in their territory for the purpose of increasing referrals and sustaining patients on product.
Key Responsibilities:- Promote the benefits of insulin pump therapy and sell OmniPod Insulin Management System to providers and patients in group and/or individual sessions or as a continuing education offering.
- Work in conjunction with Sales, Customer Care, and Managed Care to achieve sales goals.
- Assist with sales events such as pump clinics, pump support groups, info sessions, in-the-office educational events, patient info nights, JDRF walks, vendor days, etc.
- Support Top Twenty Accounts and existing accounts and record calls in Salesforce.
- Evaluate and recommend Certified Pod Trainers (CPTs) and Super CPTs who wish to become consultant CPTs for Insulet Corporation.
- Assign patient trainings to CPTs or conduct patient training based on business needs of territory, overall costs of training, and timeliness of training.
- Assist with providing regular product demos to patients and HCPs.
- Oversee CPTs by seeing them face-to-face and by providing timely product updates and by being a clinical resource.
- Assist with product training for Sales and Clinical hires.
- Provide Field Feedback to Manager on field-based training of customers and HCPs.
- Ability to perform administrative duties and turn in on a timely basis.
- Perform other duties as assigned.
- Bachelor's degree and a minimum of 2 years' experience training and/or managing pump patients.
- Professional up-to-date credentials and/or certifications are mandatory: i.e. Certified Diabetes Educator (CDCES), Registered Dietitian (RD), or Registered Nurse (RN)
- State licensure is mandatory as required.
- Certified Diabetes Educator (CDCES) is strongly preferred.
- Prior industry/commercial experience strongly preferred.
- Professional and polished presentation skills.
- Strong interpersonal communications, both oral and written.
- Self-started who needs minimal direction; extremely flexible, with good business acumen.
- Strong contributing member of the commercial team.
- Credibility and contacts within the diabetes community.
- Proficiency with computers.
- Valid driver's license required. Must reside within the geographic area of the assigned area.
- This position requires regular business travel mostly by car within a set geographic region.
- Overnight travel and amount of air travel varies by territory, typically 2 - 5 overnights per month.
- The work environment will be the HCPs offices, clinics, home office, and car.
- Some lifting (up to 30 pounds) may be required when sending or receiving shipments, in handling samples, supplies, or literature, and transport of laptop computer.
