Customer Service Representative

3 weeks ago


Fruita, Colorado, United States Kroger Full time
Job Description

Deliver exceptional customer experiences by resolving concerns and identifying opportunities to improve operations. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities
  • Demonstrate teamwork to ensure customer satisfaction and a pleasant working environment.
  • Provide friendly and efficient customer service by demonstrating sincerity, patience, and respect in all interactions.
  • Greet customers in a genuine and friendly manner, assist them with products, and help with heavy items.
  • Anticipate customer needs, effectively communicate, and respond to questions and resolve issues in a timely manner.
  • Oversee front-end operations to meet or exceed sales, profit, and labor goals through effective cost control, labor efficiencies, excellent service, and shrink control.
  • Determine work priorities and task lists to maintain adequate front-end conditions.
  • Ensure prompt, accurate customer check-out and front-end associates adhere to company policies and local, state, and federal laws.
  • Train, monitor, and coach associates on front-end policies and procedures, including product handling, tender, and coupons.
  • Communicate pricing and signage discrepancies to the pricing coordinator.
  • Provide back-up coverage for the service operations manager.
  • Maintain thorough knowledge of checkout transactions policies and procedures, operations, and bookkeeping.
  • Operate equipment per company standards.
  • Assist with front-end functions, including checkout transactions, stocking, bagging, cart collection, and cleaning.
  • Comply with and reinforce all food safety, sanitation, and safety regulations.
Qualifications
  • High School Diploma or GED.
  • 6 months related experience or training, or equivalent combination of education and experience.
  • Effective interpersonal and customer service skills.
  • Good math skills.
  • Sound judgment and decision-making skills.
  • Friendly, approachable, and outgoing demeanor.
  • Ability to work in a fast-paced environment.


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