Customer Service Representative
3 weeks ago
Deliver exceptional customer experiences by resolving concerns and identifying opportunities to improve operations. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
Responsibilities- Demonstrate teamwork to ensure customer satisfaction and a pleasant working environment.
- Provide friendly and efficient customer service by demonstrating sincerity, patience, and respect in all interactions.
- Greet customers in a genuine and friendly manner, assist them with products, and help with heavy items.
- Anticipate customer needs, effectively communicate, and respond to questions and resolve issues in a timely manner.
- Oversee front-end operations to meet or exceed sales, profit, and labor goals through effective cost control, labor efficiencies, excellent service, and shrink control.
- Determine work priorities and task lists to maintain adequate front-end conditions.
- Ensure prompt, accurate customer check-out and front-end associates adhere to company policies and local, state, and federal laws.
- Train, monitor, and coach associates on front-end policies and procedures, including product handling, tender, and coupons.
- Communicate pricing and signage discrepancies to the pricing coordinator.
- Provide back-up coverage for the service operations manager.
- Maintain thorough knowledge of checkout transactions policies and procedures, operations, and bookkeeping.
- Operate equipment per company standards.
- Assist with front-end functions, including checkout transactions, stocking, bagging, cart collection, and cleaning.
- Comply with and reinforce all food safety, sanitation, and safety regulations.
- High School Diploma or GED.
- 6 months related experience or training, or equivalent combination of education and experience.
- Effective interpersonal and customer service skills.
- Good math skills.
- Sound judgment and decision-making skills.
- Friendly, approachable, and outgoing demeanor.
- Ability to work in a fast-paced environment.
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Customer Service Representative
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Customer Service Representative
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