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Cloud Support Specialist

2 months ago

Somerset, United States SHI GmbH Full time
About the Role

We are seeking a highly skilled Cloud Support Specialist to join our team at SHI GmbH. As a key member of our Service Desk, you will play a critical role in providing exceptional technical support to our customers.

Key Responsibilities
  • Manage customer responses to technical assistance requests, ensuring timely and effective resolution.
  • Develop and maintain processes and procedures to improve customer service relationships.
  • Act as a liaison between engineers, architects, customers, vendors, and internal teams.
  • Identify trends and develop action plans for resolution.
  • Review and escalate complex incidents and requests.
  • Assist in the recruitment and hiring process for new employees.
Requirements
  • Minimum 2-5 years of experience in a L2 Service Desk environment, preferably with a global organization.
  • College degree or equivalent knowledge and work experience.
  • Minimum 2 years of experience in Windows, Linux server OS, Citrix, datacenter hardware, cloud-based productivity products, networking, security, and helpdesk ticketing systems.
Preferred Qualifications
  • Ability to research and resolve complex problems in cloud-based environments or Desktop as a Service.
  • Flexibility to work various shifts to support 24x7 operations.
  • Certifications in AWS, Microsoft, Google, or Desktop as a Service - DaaS.
What We Offer

SHI GmbH offers a competitive salary range of $75,000 - $85,000, including a flat base salary, and a comprehensive benefits package, including medical, vision, dental, 401K, and flexible spending.

We are an equal employment opportunity employer and welcome applications from diverse candidates.