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Business Process Analyst
2 months ago
The primary role of the Business Solutions Analyst is to receive guidance from management and critically assess processes that have become outdated. This position involves identifying inefficiencies, monitoring, testing, and providing necessary reporting while implementing enhancements from inception to completion. The analyst will have the authority to collaborate across various teams and departments, delivering insights to management on multiple strategies to enhance efficiency and automate business operations.
About Servbank
Established in 1994, Servbank is a banking institution deeply rooted in the community with a broad national presence. Our foundation is built on community engagement, ensuring that we provide a personal touch in our service, which represents the highest standard of customer care. We cater to individuals, businesses, and communities, assisting them in achieving their aspirations.
Key Responsibilities
- Develop reporting tools for default business lines to support daily operations.
- Oversee and manage Default Reporting for FNMA, FHLMC, FHA, USDA, and VA.
- Act as a liaison between business lines and IT to propel projects forward.
- Conduct regular meetings to update management on project statuses.
- Serve as the primary contact for business lines and IT regarding technology enhancements and inquiries.
- Coordinate with training personnel and job coaches for User Acceptance Testing (UAT) on technology requests.
- Generate ad hoc reports as needed.
- Gather, analyze, and document business requirements, user stories, acceptance criteria, and software documentation across teams through approved processes.
- Collaborate with business and subject matter experts to map and document current and future processes, ensuring thorough testing and monitoring.
- Monitor and report on successes and opportunities for ongoing technology and process enhancements.
- Identify failure points and integration opportunities across business lines to improve service consistency and quality.
- Assist in the development of workflow platforms.
- Translate complex information into clear, concise language for project objectives that can be easily understood by diverse audiences.
- Define project timelines, assess resource needs, and manage execution according to an action plan.
- Maintain professional knowledge by attending workshops, reviewing publications, and participating in professional societies.
Qualifications:
- 4+ years of experience with Microsoft SQL.
- 4+ years in project management, process improvement, reporting analysis, analytics, or modeling.
- Ability to interpret technical procedures and government regulations.
- Capability to manage and drive change in fast-paced environments.
- Strong leadership skills with minimal supervision.
- Comprehensive understanding of the mortgage servicing process and industry.
- Familiarity with RESPA, TILA, FDCPA, GLBA, UDAAP, and relevant state regulations.
- Effective communication of technical ideas.
- Excellent verbal and written communication skills.
- Proficient in Microsoft SQL, VBA, and the Microsoft Office suite, with advanced knowledge of Excel.
Education: A Bachelor's Degree in a business-related field or a combination of education and a minimum of four years of experience in default servicing.
EEO Statement: We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
