Customer Service Associate

5 days ago


Geneva, New York, United States Food Lion Full time
About Us

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

Job Description

In this role, you will be responsible for providing fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. You will also be expected to assist the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

The estimated salary for this position is around $ $12.50-$15.00 per hour.

You will be working in a fast-paced environment, where you will be required to:
• Smiles and provides prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Unload customers' groceries from cart to belt and unload items for ease of bagging such as grouping cold items together
• Check the bottom of every cart and under all baby seats for items before completing an order
• Follow correct bagging procedures for the correct use of bags by type
• Scan customers' order and handles the payment transaction, per standard practice
• Maintain alertness and calls for assistance when needed to service customers per service standards

Key Responsibilities

This role requires the following key responsibilities:
1. Provide excellent customer service by greeting each customer and using their name whenever possible
2. Maintain alertness and call for assistance when needed to service customers per service standards
3. Follow correct bagging procedures for the correct use of bags by type

Qualifications

To be successful in this role, you will need to have:
• Effective communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to perform the technical requirements of cashier and service center

Working Conditions

This role requires the ability to work in a fast-paced environment, where you will be required to stand for long periods of time, frequently walk short distances, and perform repetitive hand and arm motions. You will also be required to lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.

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