Pet Supermarket Shift Lead

4 weeks ago


Cape Coral, Florida, United States Pet Supermarket Full time
Job Title: Shift Lead

At Pet Supermarket, we are seeking a highly motivated and customer-focused Shift Lead to join our team. As a Shift Lead, you will be responsible for providing exceptional customer service, leading the sales team, and ensuring a positive shopping experience for our customers.

Key Responsibilities:
  • Assist customers and lead the team in driving sales, service, and customer experience initiatives in store to achieve sales, KPIs, and store performance goals.
  • Prioritize, assign, and delegate daily goals, tasks, and assignments to associate team and ensure proper completion when manager on duty.
  • Maintain a high level of professionalism and positive attitude in the workplace, including conducting oneself in an appropriate manner when communicating verbally, in writing, or by email.
Requirements:
  • Minimum 1 year retail or customer service experience
  • Enjoy working with and around animals
  • Ability to work a flexible work schedule, including morning, evenings, weekends, and/or holidays
  • Valid driver's license and access to a motor vehicle preferred
Competencies:
  • Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers
  • Motivating Others: Creates an inclusive climate in which people want to do their best
  • Drive for Results: Can be counted on to exceed goals successfully
  • Listening: Practices attentive and active listening
  • Compassion: Genuinely cares about people
  • Time Management: Uses time effectively and efficiently
  • Delegation: Clearly and comfortably delegates tasks and decisions
What We Offer:
  • Competitive pay
  • Employee discounts
  • Flexible schedule
  • Room for advancement
  • Working with pets

Pet Supermarket is an equal opportunity employer and a Drug-Free Workplace.


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