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Patient Access Specialist

1 week ago

New Ulm, Minnesota, United States UnitedHealth Group Full time

UnitedHealth Group is a leading healthcare company that offers a range of services to improve health outcomes and quality of life for individuals and communities.

We are seeking a Per Diem Patient Access Representative Associate to join our team, who will be responsible for greeting and welcoming patients in person, collecting demographic and financial data, and entering information into electronic medical records.

The ideal candidate will have excellent customer service skills, intermediate proficiency with Microsoft Office products, and the ability to work standard daytime hours, Monday - Friday. They will also be able to pick up 1st, 2nd, or 3rd shift hours and work every third weekend overnight shift.

As a member of our team, you will have the opportunity to work with a talented group of professionals, develop your skills and career, and make a positive impact on the lives of others.

Key Responsibilities:

  • Greet and welcome patients in person
  • Collect demographic and insurance information
  • Check in and interview patients to complete appropriate paperwork
  • Direct patients to their appointment or procedure
  • Assist in scheduling add-on appointments
  • Document any issues and resolutions in electronic medical records
  • Resolve claim issues or registration errors on patient accounts
  • Verify insurance eligibility and benefits information for payers and interpret results
  • Obtain cost information and explain it to patients if necessary
  • Collect co-pay or deductibles and respond to questions regarding financial assistance programs available
  • Screen and approve patients for financial assistance programs
  • Assist and counsel patients with application process for available financial assistance programs
  • Provide technical or functional direction for employees
  • Assist patients in completion of request for information forms and submit to appropriate department
  • Obtain signatures from patients as needed
  • Mentor other staff as needed

Benefits:

  • A comprehensive benefits package
  • Incentive and recognition programs
  • Equity stock purchase
  • 401k contribution