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**Lead Therapist Manager**

2 months ago

Houston, Texas, United States Massage Envy Full time

About the Role:

We are seeking a highly motivated and experienced Lead Therapist Manager to join our team at Massage Envy River Oaks. As a key member of our management team, you will be responsible for driving business growth, leading a team of therapists, and delivering exceptional customer experiences.

Key Responsibilities:

  • Business Development: Develop and implement strategies to drive membership sales, retail sales, and customer retention.
  • Team Leadership: Lead, motivate, and coach a team of therapists to achieve business goals and provide exceptional customer service.
  • Operational Management: Oversee daily operations, including scheduling, inventory management, and compliance with company policies and procedures.
  • Customer Experience: Ensure a safe and therapeutic environment for customers, and effectively resolve customer complaints and concerns.
  • Training and Development: Provide ongoing training and coaching to team members to improve their skills and knowledge.

What We Offer:

  • Competitive Compensation: A competitive salary and bonus structure.
  • Benefits: Comprehensive health insurance, paid time off, and employee assistance program.
  • Professional Development: Opportunities for training and development to enhance your skills and knowledge.
  • Culture and Support: A positive and supportive work environment that encourages collaboration and teamwork.

Requirements:

  • Experience: 2+ years of management experience in a spa, salon, or wellness environment.
  • Leadership Skills: Proven ability to lead and motivate a team to achieve business goals.
  • Communication Skills: Excellent communication and interpersonal skills.
  • Problem-Solving Skills: Ability to resolve customer complaints and concerns in a professional and courteous manner.

What We're Looking For:

We are looking for a highly motivated and experienced leader who is passionate about delivering exceptional customer experiences and driving business growth. If you are a natural leader with a strong work ethic and a passion for the spa industry, we encourage you to apply.