Assistant General Manager
3 hours ago
The Assistant General Manager is a key member of the Soho House & Co. leadership team, responsible for supporting all aspects of the business in conjunction with the property General Manager. This role oversees service standards, operational efficiency, member/guest experience, staff retention, and optimal profit.
Main Responsibilities- Strategic business partner and influential leader who communicates effectively with internal and external stakeholders to deliver an elevated, approachable, and profitable experience.
- Work closely with the General Manager to assess and develop operational goals based on weekly, daily, and quarterly business performance reviews.
- Execute action plans on time and budget to support business improvements and focus on optimizing profit, minimizing margins, and promoting exceptional experiences for members, guests, and staff.
- Adhere to Soho House & Co. company policies for food safety, allergy procedures, and creating a safe and inviting space for members, guests, and staff by partnering with Health & Safety leaders and following local, government, and regional compliance and abiding by legal standards.
- Collaborative partner to all leading Head Office business functions to drive effective processes and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, Social, Events & Programming, Finance, Housekeeping, and Facilities.
- Influential leader and decision-maker that supports, guides, develops, and implements policies, procedures, and systems to improve business operations, service, retention, and overall experiences outlined by the local General Manager.
- Provide leadership relative to annual marketing plans and partnership to other leaders within Membership, Marketing, Food & Drink, and Finance.
- At least 7-10+ years managing high-volume Food and Beverage (F&B) and experience managing operations specific to; Front Office, Rooms, Housekeeping, Maintenance, and Reservations.
- Understand, maintain, and enforce local and government-regulated food safety, risk prevention, fire prevention, and emergency procedures to ensure the safety of all staff and guests.
- Assist with interviewing all new and prospective hires (internal/external) and adhere to P&D policies while positively providing support to the team in terms of growth, development, and success planning.
- Monitor, assess, report, and develop action items to support service trends, guest/member/staff surveys.
- Innovator and influencer with previous experience managing F&B operations that focus on service and providing top-quality experiences through food and drink.
- Creative and analytical thinker who encompasses strong business aptitude, driven by results, and guest satisfaction. Naturally hospitable.
- Excellent interpersonal skills and ability to build relationships (internal/external) as well as highly organized, efficient, and detail-oriented.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
- Health Care + 401K: Full-time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match.
- Paid Time Off: Full-time Employees have sick days + vacation days.
- Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically.
- Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach, and sustainability.
- Learning & Development: An extensive range of internally and externally run courses are available for all employees.
- Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's, and events. Available to all.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.
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