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Patient Care Coordinator

2 months ago

Seminole, Florida, United States Optum Full time
Optum Job Opportunity

At Optum, we strive to deliver care and improve health outcomes for millions of people worldwide. As a key member of our team, you will play a vital role in connecting patients with the care, resources, and support they need to thrive.

Job Summary

The Associate Patient Care Coordinator is a critical role that provides front office support functions, ensuring seamless patient experiences and efficient clinical operations. This position is responsible for appointment scheduling, patient registration, cashiering, and other related clerical tasks.

Key Responsibilities
  • Greets patients, manages wait times, and completes check-in and check-out tasks, including demographic verification and insurance verification.
  • Collects co-payments, co-insurance, and deductibles, and issues receipts.
  • Manages the cashier box and daily deposits according to company policies.
  • Answers phones, schedules appointments, and directs calls as needed.
  • Manages medical records, maintains files, and prepares records for scheduling.
  • Ensures all correspondence is scanned and/or filed, processes requests for medical records release, and maintains logs.
  • Establishes and maintains effective working relationships with patients, employees, and the public.
What We Offer

As a valued member of our team, you will enjoy a comprehensive benefits package, including paid time off, medical plan options, dental and vision insurance, and a 401(k) savings plan. You will also have opportunities for career growth and development, as well as access to employee discounts and a range of voluntary benefits.

Requirements
  • High School Diploma or equivalent required.
  • 1+ years of customer service experience.
  • Beginner level of proficiency with Microsoft Excel, Word, Outlook, and PowerPoint.

We are an equal employment opportunity/affirmative action employer and welcome applications from diverse candidates. UnitedHealth Group is a drug-free workplace, and candidates are required to pass a drug test before beginning employment.