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Restaurant Operations Manager

2 months ago

Duarte, California, United States Sonic Full time

Job Summary:

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Sonic Drive-In. As a Shift Manager, you will be responsible for assisting the General Manager and Assistant General Manager in managing the daily operations of the restaurant to provide quality food in a clean, safe, and efficient manner.

Key Responsibilities:

  • Assist with hiring, training, supervising, managing, directing, and developing a team of employees to provide exceptional customer service.
  • Ensure that all guests leave the restaurant satisfied by maintaining high standards of food quality, cleanliness, and customer service.
  • Help employees understand the importance of their role in delivering a positive customer experience.
  • Celebrate team successes and provide constructive feedback to improve performance.
  • Set clear expectations and provide ongoing feedback to ensure that employees are meeting their goals.
  • Manage the restaurant's operations, including food and paper, labor, and guest service.
  • Maintain and enforce Sonic's safety and sanitation standards.
  • Ensure compliance with all federal, state, and local laws and regulations.

Requirements:

  • Excellent leadership and communication skills.
  • High standards for self and the team.
  • Positive attitude, especially during rushes or stressful situations.
  • Resiliency in trying different approaches to solve problems and a commitment to continuous improvement.
  • Eagerness to learn and grow professionally and personally.
  • Ability to prioritize and complete tasks accordingly.
  • Effective communication skills and basic math and reading skills.
  • Willingness to work irregular hours, including nights, weekends, and/or holidays.