Club Operations Associate

7 days ago


Layton, Utah, United States Excel Fitness Full time
Job Description

We are seeking a highly organized and detail-oriented individual to fill the position of Member Services Representative at Excel Fitness. As a key member of our operations team, you will be responsible for maintaining a clean and organized environment, providing exceptional customer service, and ensuring that our facilities meet the highest standards of cleanliness and organization.

Key Responsibilities
  • Deliver exceptional customer service to members, responding promptly to their inquiries and resolving any issues that may arise.
  • Maintain a clean and organized environment, adhering to all health and safety protocols and ensuring that our facilities meet the required standards.
  • Conduct regular audits to ensure that our club is presentable and meets the expected level of excellence.
  • Audit and balance cash drawers on a daily basis, accurately processing transactions and reconciling discrepancies.
  • Update and review daily club reports, completing any necessary data entry documents and communicating with management as required.
Requirements
  • Bachelor's degree or equivalent required; relevant experience in a customer-facing role preferred.
  • Excellent communication skills, both written and verbal, with the ability to interact effectively with members, colleagues, and management.
  • Demonstrated ability to work independently and as part of a team, prioritizing tasks and managing multiple projects simultaneously.
  • Familiarity with Microsoft Office and other software applications, with the ability to learn new systems quickly.
Estimated Salary

$40,000-$55,000 per annum, depending on experience and qualifications.


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