Customer Service Liaison

3 weeks ago


Richmond, Texas, United States State Farm Insurance Full time

Job Responsibilities:

• Assist customers with inquiries, complaints, and policy changes
• Provide accurate and timely information regarding insurance products and services
• Process policy applications, renewals, and cancellations
• Handle billing and payment inquiries
• Resolve customer issues and complaints in a professional and efficient manner

Requirements:
• Collaborate with team members to ensure customer satisfaction
• Maintain accurate customer records and update information as needed
• Follow company policies and procedures to ensure compliance with insurance regulations
• Stay updated on industry trends and changes in insurance policies
• Continuously improve knowledge and skills through training and development opportunities



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