Automotive Service Consultant

4 days ago


Hermitage, Arkansas, United States Diehl Toyota of Hermitage Full time
Dream Career Opportunity at Diehl Automotive

We are seeking an experienced Automotive Service Advisor to join our team at Diehl Automotive in Hermitage. As a key member of our service department, you will be responsible for providing exceptional customer service, ensuring seamless communication with our technicians, and contributing to the success of our business.

Key Responsibilities:
  • Customer Service: Provide timely and friendly greetings to customers, obtain accurate vehicle information, and document concerns to repair orders.
  • Estimate and Repair Authorization: Advise customers on maintenance intervals, provide complete and accurate estimates, and obtain prior authorization for repairs.
  • Communication: Handle telephone inquiries, follow up with customers on work in progress, and verify manufacturer and extended warranty coverage.
Requirements:
  • Experience: 2 years of customer service experience and DMS experience are preferred.
  • Skills: Basic computer skills, typing, and Microsoft Excel proficiency.
  • Personal Qualities: Clean driving record, time management skills, commitment to customer satisfaction, and a professional demeanor.

At Diehl Automotive, we offer a competitive wage and a "promote within" philosophy. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity to join our team.



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