Housing Navigator

4 days ago

Dallas, Texas, United States North Texas Behavioral Health Authority Full time
Housing Navigator Position Summary:

Are you passionate about helping others and making a difference in your community? Do you have a strong desire to work with vulnerable populations and provide support services to individuals experiencing homelessness? If so, we encourage you to apply for the Housing Navigator position at North Texas Behavioral Health Authority (NTBHA).

About the Role:

The Housing Navigator is a critical member of our team, responsible for engaging individuals experiencing homelessness and connecting them with permanent housing and other critical services. Using a housing first and harm reduction approach, this position will provide housing support services that include coordinating assessments to match unhoused clients to appropriate housing interventions, accompanying clients from housing referral through the lease-up process, and collaborating with system partners to facilitate and secure housing. This role requires knowledge of and experience in working with highly vulnerable populations, as well as knowledge of housing assistance programs and housing search and placement skills.

Key Responsibilities:

  • Engage individuals experiencing homelessness in shelters, on the streets, encampments, and other public access areas in Dallas, Navarro, Hunt, Kaufman, Ellis, and Rockwall County.
  • Ensure contract compliance and verify persons experiencing homelessness eligibility for program services.
  • Attend all community meetings related to homelessness in Dallas, Navarro, Hunt, Kaufman, Ellis, and Rockwall County.
  • Present for monthly All-Staff meetings, weekly team meetings, case conferencing, training workshops, and supervision.
  • Assist homeless individuals in gathering and obtaining all documents necessary to complete a housing program enrollment and/or application.
  • Assist in locating or identifying alternatives to emergency shelter stays when appropriate.
  • Provide housing search and placement, including locating housing units and engaging with landlords, complete housing applications, and assist with the leasing process.
  • Provide support for persons experiencing homelessness as they transition from homelessness to housing.
  • Provides psychoeducation to households, as needed, to be successful in obtaining housing.
  • Accompany individuals to all housing appointments and serve as their primary advocate.
  • Complete in-depth assessments, as needed, to ensure proper supportive services are provided.
  • Communicate and coordinate with the Coordinated Access System and other providers to locate households and share information.
  • Work closely with the Housing Forward, housing locators, case managers, and outreach workers to identify positive solutions to ending a household's homelessness.
  • Maintain current documentation and records of encounters, assessments, and referrals, as well as other statistical data required by the program, and ensure all data is entered accurately into CMBHS, and HMIS.
  • Attend all Housing Navigator and HMIS training to utilize the Coordinated Access System accurately.
  • Participate in Coordinated Access Team meetings as needed.
  • Duties and projects may be assigned or changed to meet business needs.
Requirements:

  • 2-4 years of relevant experience in homelessness intervention/prevention direct social service delivery or related field OR Bachelor's degree in a social or behavioral science-related field.
  • Experience utilizing cloud-based database systems; experience with a local Homeless Management Information System (HMIS) and/or the ClientTrack database system is a plus.
  • Strong written and verbal communication skills.
  • Must have a working knowledge and utilization of community resources in Dallas, Navarro, Hunt, Kaufman, Ellis, and Rockwall County.
  • Ability to work with diverse client populations and community organizations as well as staff at all levels.
  • Must be willing to work a flexible schedule that includes evenings, holidays, and weekends.
  • The ability to show patience and courtesy when working with people is a necessity.
  • Must be able to interact appropriately with internal and external customers, including individuals receiving services, community service providers, supervisory staff, and colleagues.
  • Work will be performed across a variety of locations within the NTBHA network communities; must have your own vehicle, valid Driver's License, and automobile insurance.
  • Subject to criminal history background check.
  • Advanced Microsoft Office Suite skills - Outlook, Word, Excel, PowerPoint, etc. with an ability to become familiar with company-specific programs and software.
  • Must be able to work on and have knowledge of a PC (personal computer).
Education, Training, and Experience:

  • Current Texas Social Work license preferred.

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