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Slot Technology Administrator

2 months ago


Hazel Crest, Illinois, United States Wind Creek Chicago Full time
Job Title: Slot Technology Administrator

Job Summary:

The Slot Technology Administrator is a critical role within the Wind Creek Chicago team, responsible for ensuring the accuracy and timeliness of all game technology. This position requires a strong technical background and excellent communication skills to support game implementation projects and interact with various departments.

Key Responsibilities:

  • Administer and maintain gaming device master file information in WCH's game-related systems, including Bally SDS and other related systems.
  • Coordinate slot floor-related projects with Slot Techs, Slot Performance, Slot Operations, and Information Technology to ensure system information integrity and accuracy.
  • Develop and analyze reports related to slot performance based on criteria set by WCH management.
  • Perform analyses and investigations with Revenue Audit and Slot Performance concerning daily variances and discrepancies.
  • Responsible for improving and maintaining all Gaming Master File information to gaming devices and related technology.
  • Actively communicate slot technology issues, status, and projects to affected Slots personnel and other departments.
  • Maintain professional communication and positive working relationships with gaming vendor personnel and regulatory personnel.
  • Adhere to Illinois Gaming Board (IGB) Controls Standards, Company, and Departmental Expectations.
  • Work effectively with all other casino personnel to ensure guest satisfaction and service quality.
  • Keep abreast of new and improved gaming devices, software, hardware, parts, etc.
  • Protect all system-related assets and other physical assets, as appropriate within the Games Department.
  • Perform duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program.

Requirements:

  • High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment.
  • Must be 21 years old.
  • Bachelor's Degree required in Technology, Science, Math, or Business.
  • OR Five (5) years of electronic gaming device technical experience AND two (2) years of gaming systems administration and system support experience.
  • Must have working knowledge of casino gaming systems environments.
  • Highly proficient in using Excel programs (data import, data export, pivot tables, data filtering, and data sorting) and working knowledge of other Microsoft Office programs (Word, PowerPoint, Access, Outlook).
  • Must have ability to work in fast-paced environment while coordinating multiple tasks at one time along with working independently.
  • Must successfully pass job interview, including a guest service audition.
  • Must be able to lift and maneuver up to 100 lbs with support.
  • Must possess a valid state-issued driver's license.
  • Willing and able to work odd and irregular hours including holidays, promotions, nights, and weekends.
  • Willing and able to travel and participate in training as recommended or required.
  • Must have willingness and ability to work in a smoke/secondary smoke environment.
  • Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position.