Paint Specialist

4 days ago


MA United States Rockys Ace Hardware Full time
Job Summary

We are seeking a highly motivated and customer-focused Paint Department Sales Associate to join our team at Rockys Ace Hardware. As a key member of our sales team, you will be responsible for providing exceptional customer service, driving sales, and maintaining a safe and organized paint department.

Key Responsibilities
  • Provide outstanding customer service by actively seeking out customers to assess their needs and provide assistance.
  • Offer information on product features and benefits, and recommend related items to sell an entire project.
  • Greet, qualify, and close sales for customers in the paint department.
  • Troubleshoot customer issues and problems that may arise.
  • Maintain a thorough knowledge of adjacent departments and products.
  • Ensure the in-stock position of assigned area is clean, shopable, and safe.
  • Work collaboratively with Store Management, other sales departments, and front-end associates to meet customer needs.
  • Use various equipment and machinery to match and mix paint, and visually distinguish slight differences in a vast array of colors.
  • Responsible for Paint training, coaching, and developing store associates in the Paint department.
  • Drive the Business To Business (B2B) paint business.
Requirements
  • High School degree, some college preferred; or equivalent combination of education and experience.
  • Experience in a retail environment a plus.
  • Ability to read and interpret documents, speak effectively before groups of customers or employees, and calculate figures and amounts.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Knowledge of retail computer systems and electronic cash registers.
  • Knowledge of Ceridian Dayforce and Epicor Eagle a plus.
  • Experience with Benjamin Moore's web portal, ACE's web portal, and XRite a plus.
Work Environment

The noise level in the work environment is usually moderate. Flexible hours of availability are required due to the demands of the retail environment.

Physical Demands

The minimum physical requirements for this position include:

  • Ability to stand for an extended period of time up to 4 hours or more consecutively.
  • Ability to physically handle all merchandise purchased by customers to scan, bag, and place back in the customers shopping cart.
  • Ability to physically use a scanner to scan all merchandise and to use all computer equipment to complete customer transactions.
  • Ability to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and performing all functions as set for in the sales associate job description.
  • Ability to restock shelves in all merchandising areas, with product and ability to clean and dust all shelves.
  • Lifting at least 7 to 10 lbs on a routine basis; lifting may exceed 40 lbs in certain instances.
  • Bending, climbing, and twisting is routine; the position requires the ability to retrieve, stock, and move product.
  • Manual dexterity; working with cash registers and computers, assembly of some products.
  • The ability to see and read product labels, dispense product knowledge, and communicate with our customer base.

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