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Healthcare Support Technician

2 months ago

Portland, Indiana, United States Meridian Health Services Full time
Position Overview

Text 5529 to Quick Apply for this Healthcare Support Technician opportunity

At Meridian Health Services, our mission is to enhance access to Whole-Person Healthcare by broadening our locations and services, ensuring that individuals in underserved communities receive quality care. You can contribute to our vision of being a leader in the integration of physical, mental, and social health, making a significant impact in the lives of others.

We are seeking a dedicated and enthusiastic Healthcare Support Technician. Your skills and professionalism are essential at our Convenience Care office to deliver support and administrative services. This role may require up to 20% travel for training and coverage at nearby facilities as necessary.

This position is scheduled for 30 hours per week during operational hours: Monday to Friday from 12 noon to 8 PM, and Saturday & Sunday from 8 AM to 2 PM, with a rotating weekend schedule.

Your commitment to whole-person healthcare, combined with a desire to positively impact our communities, will make you a valuable member of our team.

Key Responsibilities of the Healthcare Support Technician:

  • Engage in effective communication (both verbal and written) and consultation with all center personnel, clients, and the public, while maintaining a professional, customer-oriented environment.
  • Manage incoming phone calls, schedule and reschedule appointments for primary care and behavioral health providers, and take messages or route them to the appropriate extension.
  • Handle patient co-pays and payments during registration, along with general cashier responsibilities.
  • Retrieve medical records from external providers and create medical record charts for new patients, ensuring compliance with release of information procedures according to Meridian policies.

Qualifications and Experience Required:

  • High School diploma or equivalent is mandatory.
  • Two years of secretarial or office experience is preferred.
  • Prior experience in a healthcare setting is strongly preferred.
  • Proficiency in computer usage and the ability to perform data entry and telephone duties.
  • Excellent communication skills, both verbal and written.
  • Capability to organize, prioritize, and manage multiple tasks effectively.
  • Strong interpersonal skills with a commitment to maintaining confidentiality.
  • A valid driver's license, a driving record that meets Meridian's driving policy, reliable transportation, and proof of auto insurance are required.

Reasons to Consider Meridian for Your Career:

  • Unique Mission – A pioneering leader in integrated care and whole-person health.
  • Generous Paid Time Off and Holidays.
  • Opportunities for career advancement.
  • Comprehensive Benefits Package.
  • 401k plan with company matching.
  • Professional development funds for licensure and continuing education.
  • Programs focused on personal wellness and financial wellness.
  • Merit-based compensation.

All Meridian employees are required to undergo a drug screening, TB test, extensive background check, and fingerprinting. We recommend that all individuals who join Meridian receive a flu shot and Covid vaccination to protect our staff and the patients we serve. We also adhere to Covid-related protocols, including wearing masks, social distancing, and sanitizing.

Meridian Health Services is an Equal Opportunity Employer (M/F/D/V) and participates in E-Verify.