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Guest Services Coordinator

2 months ago

San Antonio, Texas, United States Hilton Garden Inn San Antonio Airport Full time


We are seeking a dedicated and friendly Guest Services Coordinator to provide an outstanding experience for every visitor at our establishment.

Your role will involve greeting guests, managing their details, distributing room keys and assignments, and addressing any general inquiries to ensure they enjoy a pleasant stay.

The ideal candidate possesses excellent communication abilities, a strong work ethic, and a dedication to guest satisfaction.

Key Responsibilities

  • Respond to incoming calls and inquiries regarding guests' needs both in-person and online related to room reservations, pricing, amenities, available accommodations, loyalty programs, and special requests.
  • Collaborate with housekeeping to ensure rooms are prepared for incoming guests.
  • Address customer concerns as necessary.

Perform essential administrative tasks:
maintain accurate and up-to-date guest information.

  • Welcome, register, check-in, and check out guests, provide room keys and numbers, and securely record payment information.

Qualifications

  • Preferred 1 year of experience in the hospitality sector as a front desk representative, hotel receptionist, or guest service professional.
  • Comfortable handling phone calls and managing challenging situations.
  • Familiarity with Microsoft Office and reservation management systems is advantageous.
  • High school diploma, GED, or equivalent required.
  • Exhibits exceptional interpersonal, time management, organizational, and customer service skills.