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Retail Sales Associate

2 months ago


San Leandro, California, United States Michaels Stores Full time

About Michaels Stores

Michaels is a leading arts and crafts retailer that provides a wide range of products and services to customers. As a Retail Sales Associate, you will play a key role in delivering an exceptional customer experience and driving sales growth.

Key Responsibilities

  • Provide fast and friendly checkout experiences for customers
  • Execute cash handling to standards and maintain store recovery standards
  • Engage customers on benefits of rewards and complete enrollments
  • Educate customers on Voice of Customer (VOC) survey
  • Participate in truck un-load and stocking processes to ensure truck standards are followed and completed within budget
  • Responsible to complete merchandise recovery and maintenance to include the merchandise return / go back process
  • Support shrink and safety programs
  • Assist with Omni channel processes
  • Acknowledge customers, help locate product and provide solutions
  • Interact with others in an accepting and respectful manner

Preferred Qualifications

  • Retail and/or customer service experience preferred