Implementation Project Manager

4 weeks ago

Lake Saint Louis, United States NISC Full time

Job Summary:

This position plays a crucial role in implementing marketing solutions for our Members/Customers using our broadband shopping cart and Salesforce software. The ideal candidate will have a strong understanding of the Members' needs and be able to provide consulting and leading collaborations towards best practice. The function of this position is to provide high-quality services associated with broadband sign-up, including collecting interest for future fiber buildouts, campaigns, program management, and sales opportunities.

Key Responsibilities:

  • Consult with Members on their needs and provide the best solution using critical thinking.
  • Perform and coordinate project plans, timelines, and milestones of project implementation.
  • Train Members/customers on software applications usage and best practices.
  • Perform basic level validation and verification of accuracy of converted data, gaps in data, features, and functionality in software and follow up to resolution.
  • Provide application support throughout the project lifecycle.
  • Perform basic level conversion analysis.
  • Assist in change management best practices at Member/Customer sites.
  • Prepare Case Tasks and follow up through resolution.
  • Perform after-hours call support as assigned.
  • May serve as a subject matter expert.
  • Perform work duties outside of regular business hours, on an as needed basis, to meet internal and/or customer needs.
  • Commitment to NISC's Statement of Shared Values.
  • Other duties as assigned.

Preferred Qualifications:

  • 3+ years of related experience.
  • Strong verbal and written communication skills.
  • Strong ability to analyze data and use critical thinking skills and draw meaningful business conclusions relevant to Project Management.
  • Strong ability to facilitate conversation regarding process flow, understand the needs, and translate those needs to software workflow.
  • Excellent telephone/email etiquette and an ability to deal effectively with Member/Customers.
  • Strong research and problem-solving skills with a strong attention to detail.
  • Ability to travel as often as necessary to meet the goals and objectives of the position.

NISC's Shared Values & Competencies:

  • Integrity – We are committed to doing the right thing – always.
  • Relationships – We are committed to building and preserving lasting relationships.
  • Innovation – We promote the spirit of creativity and champion new ideas.
  • Teamwork – We exemplify the cooperative spirit by working together.
  • Empowerment – We believe individuals have the power to make a difference.
  • Personal Development – We believe the free exchange of knowledge and information is absolutely necessary to the success of each individual and the organization.

Education Preferred:

Bachelor's Degree in a business-related field or equivalent experience.

Disclaimer:

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.

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