Retail Store Manager
4 weeks ago
Sun Tan City - JB and Associates is seeking a highly skilled and motivated Retail Store Manager to lead our team and deliver an exceptional client experience. As a Retail Store Manager, you will be responsible for supervising and directing the workforce, ensuring client satisfaction, and maintaining the overall operation of the salon.
Key Responsibilities- Develop and coach employees to provide amazing client experiences.
- Follow up swiftly on client concerns and issues.
- Consistently set a positive example and demonstrate a calm demeanor during periods of high volume.
- Display a client comes first attitude by holding team members accountable for quality client service.
- Drive company metrics by developing action plans and directly motivating and instructing the salon team.
- Manage with integrity and honesty and promote the culture, values, and mission of Sun Tan City.
- Plan, identify, communicate, and delegate responsibilities to team members to ensure smooth flow of operations.
- Directly responsible for the cleanliness, maintenance, sanitation, and organization of the salon.
- Manage salon staffing levels to ensure employee development and maintain salon operational requirements.
- Adhere to applicable wage and hour laws for non-exempt team members and minors.
- Use all operational tools to plan for and achieve operational excellence in the salon.
- Utilize financial reports to identify and address trends and issues in salon performance.
- Regularly conduct performance assessments, providing feedback and setting challenging goals to improve sales performance.
- College education preferred, but not required.
- Management and/or Sales experience required.
- Basic Computer skills (ability to use Word, Excel, and Outlook)
- Ability to manage effectively in a fast-paced environment, managing multiple situations simultaneously.
- Strong knowledge of client service techniques and operational practices.
- Strong problem-solving and organizational/planning skills.
- Strong leadership skills, with the ability to coach and mentor while having knowledge of supervisory practices and procedures.
- Team building skills
- Ability to prioritize and delegate.
- Ability to stand and walk for long periods of time.
- Ability to bend at the waist to clean tanning equipment.
- Ability to lift or assist in lifting items and heavy boxes.
- Ability to bend down to pick up trash, towels, etc. from the floors.
- Ability to perform salon cleaning functions including dusting, sweeping, mopping, scrubbing, etc.
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