Customer Service Representative K12

11 hours ago


Grand Rapids, Michigan, United States Van Eerden Foodservice Company, Inc. Full time
Customer Service Representative K12 Job Description

At Van Eerden Foodservice Company, Inc., we are seeking a highly skilled Customer Service Representative K12 to join our team. As a critical member of our K12 Foodservice team, you will play a vital role in providing exceptional customer satisfaction.

Key Responsibilities:

  • Contact school (K-12)/multi-unit accounts for orders via phone and email, communicating new items, substitutions, out of stocks, etc.
  • Input account orders directly and enter credit requests.
  • Understand the credit process for Schools/multi-unit accounts and credit memo policy.
  • Develop and maintain product knowledge with an emphasis on school products.
  • Research and resolve shipping, invoicing, credit, and/or service problems.
  • Communicate effectively with customers, Sales Representatives, and internal departments.

Requirements:

  • Prior K12 Foodservice and/or customer service experience preferred.
  • The ability to handle stressful situations in a fast-paced environment.
  • Proficiency in Microsoft Outlook, Word, Excel, able to learn and use various forms of technology and software.
  • Good problem-solving skills.
  • Excellent interpersonal and written communication skills.
  • A minimum of two years' previous customer service experience.

Benefits:

  • Van Eerden offers employee benefits including health, dental, and vision insurance, paid vacations and holidays, and a 401k plan with a 50% Company Match.
  • Tuition reimbursement and paid family leave.

About Van Eerden:

Van Eerden is a fourth-generation, family-owned foodservice distributor celebrating 100 years of delivering a great customer experience. We believe in treating our team like family and focusing on Great People, Delivering a Great Customer Experience.



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