Store Operations Manager
5 days ago
At Henny Penny, we are seeking a highly skilled and experienced Store Operations Manager to join our team. As an Assistant Store Manager Lead, you will be responsible for leading the store's day-to-day operations in the absence of the General Manager and supporting the General Manager in all aspects of running the store.
The ideal candidate will have a strong background in managing and directing others, with a minimum of 45 hours per week availability. You will be responsible for reviewing business results, including profitability, and planning for continued improvement. Additionally, you will be responsible for ordering throughout the store and ensuring all team members are providing exceptional customer service.
Daily Duties:
- Ensure a pleasant shopping experience for all customers.
- Resolve customer concerns, issues, and complaints efficiently and effectively.
- Execute the PMG training plan for all CSAs and conduct hands-on training to ensure associate abilities surrounding all areas of operation.
- Supervise the day-to-day task assignments and performance for all associates. Assist with all matters relating to Customer Service Associates and the store team - recruiting, hiring, training, coaching, and performance management.
- Delegate tasks and follow-up as necessary.
- Provide support, assignments, direction, motivation, and coaching for associates.
- Monitor and analyze business processes and results to profitably achieve store goals.
- Manage cash and lottery processes.
- Perform work with Integrity, Honesty, and Respect.
- Support General Manager in other tasks and assignments on an ongoing basis.
Requirements:
- Experience with managing and directing others.
- Minimum of 45 hours per week availability.
- Flexible availability based on business needs. This may include any/all shifts, weekends, and holidays.
- Reliable Transportation.
- Exemplary Customer Service.
- Ability to work with little to no supervision.
- Ability to defuse issues/settle customer and associate matters.
- Great Communication Skills.
- Knowledge and proficiency in Microsoft Word, Excel, and Outlook.
- Goal Oriented and Exceptional Organizational Skills.
- Ability to lift/carry up to 35 lbs.
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