Program Support Specialist

3 weeks ago


Nashville, Tennessee, United States Veterans Affairs, Veterans Health Administration Full time

**About the Role**

We are seeking a highly organized and detail-oriented Program Support Specialist to join our team at the Veterans Affairs Healthcare System, Specialty Care Services, Transplant Program. As a key member of our administrative staff, you will provide critical support to the Program Directors and Transplant Coordinators by performing a variety of clerical duties related to the administration of transplant operations and management.

Main Responsibilities:

  • Organize work, set priorities, and tasks/responsibilities in order to meet deadlines.
  • Communicate with individuals to obtain desired effects, ensuring compliance with established policies and procedures.
  • Prepare correspondence, memorandums, official letters, etc., in response to requirements/tasks on behalf of the section.
  • Provide clerical support to the Specialty Care Transplant Program Directors and Transplant Placing and receiving calls, scheduling appointments, and organizing Veterans/Caregiver Travel and employee conferences as required.
  • Assist in assessing and tracking workflow of Transplant Coordinators and Clinicians helps adjust to ensure adequate workload capture.
  • Helps modify and resolve operational and systemic problems within Transplant, including uncovering critical elements, analyzing these elements, and making recommendations to the Directors regarding potential solutions to improve service delivery and operations.
  • Serves as a timekeeper for the Nashville Transplant Program T&Ls.
  • Maintains an up-to-date VA policy manual on time and attendance and disseminates any new changes to the regulations to staff as required.
  • Records and prepares minutes of staff meetings and other meetings and work groups as required or assigned by the Supervisor.
  • Collects, analyzes, tracks, organizes, and interprets various data/questionnaires.

Requirements and Qualifications:

  • A minimum of one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization.
  • Examples of specialized experience would typically include, but are not limited to, assisting in assessing and tracking workflow of Coordinators and helping to adjust to ensure adequate workload capture.

Work Schedule: Monday-Friday, 7:30 AM-4:00 PM.

Salary Range: $43,964-$57,387 per year based on location.



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