Cloud Contact Center Architect

3 weeks ago


Wilmington, Delaware, United States Pyramid Consulting Full time

Job Title: Cloud Contact Center Architect

About the Role:

We are seeking a seasoned Cloud Contact Center Architect to join our team. As a key member of our organization, you will be responsible for designing and implementing innovative cloud-based contact center solutions.

Key Responsibilities:

  1. Develop and implement cloud contact center solutions using Amazon Connect
  2. Collaborate with cross-functional teams to design and deliver customer-centric solutions
  3. Provide technical leadership and guidance to team members
  4. Conduct cloud contact center solutions roadmap sessions with business leadership and vendors

Requirements:

  • At least 12 years of IT experience in customer service technologies
  • Hands-on experience in functional design for contact center solutions
  • Experience helping customers build business cases
  • Experience in people and team management, enterprise architecture, and technical leadership

Company Overview:

Pyramid Consulting, Inc. is a leading IT industry employer. We offer a dynamic work environment and a competitive compensation package, including health insurance, a 401(k) plan, and paid sick leave.



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