Enterprise Cloud Infrastructure Specialist

3 weeks ago


Washington, United States WEKA Job Board External Full time

At WEKA Job Board External, we're shaping the future of enterprise data infrastructure with our cutting-edge AI-native software solution.

About the Role

This position is a critical part of our team, responsible for bridging customer expectations with product features, reliability, and documentation.

  • Bridge between customers and R&D teams to resolve technical issues.
  • Collaborate with internal teams to prioritize bugs, usability issues, and customer feedback.
  • Provide back-office support for sales engineers, partners, and resellers.
  • Manage customer issues using our ticketing system and ensure effective communication with stakeholders.

The ideal candidate will have hands-on experience in supporting Linux-based enterprise infrastructure products, proficiency in at least one cloud technology (AWS, Azure, OCI, or GCP), and familiarity with Kubernetes/Containers/LXC technologies.

Requirements:

  • Minimum 10 years of experience in customer-facing deep technical problem-solving.
  • Current Security+ CE, CISSP Associate, or CISSP certification.
  • TS/SCI Clearance required and eligibility to obtain Poly.

Salary & Benefits:

$125,000 - $195,000 OTE hiring wage range, including comprehensive benefits such as Medical, Dental, Vision, Life, 401(K), Flexible Time off (FTO), sick time, leave of absence, and more.



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