Teller - Hwy 68

Truliant Federal Credit Union is seeking a skilled Teller to join our team. As a Teller, you will be responsible for providing exceptional service to our members by accurately and efficiently processing financial transactions. You will work in a fast-paced and upbeat team environment, requiring multitasking and excellent communication skills.

• Process transactions for members to help them manage their finances, resolving discrepancies within allotted time as required.
• Create an environment where members feel welcome and rapport can be established.
• Ensure consistent adherence to Credit Union member service standards throughout every member-owner interaction, including basic problem resolution.
• Engage members in conversation to learn about their most important financial needs and goals.
• Educate members on the various products and services available to meet their financial goals or refer them to the appropriate Specialist.
• Proactively assist members by finding ways to make financial services more convenient for them, including educating them on technological tools available to improve their banking experience.
• Utilize member relationship tools to record interactions.
• Understand and individually contribute to the execution of the Branch's service and sales goals.
• Maintain integrity and confidentiality when handling members' accounts.
• Ensure compliance with all internal controls and established policies and procedures, following all security and fraud prevention requirements to protect the Credit Union and members.
• Research and resolve minor account issues.
• Demonstrate a willingness to adapt to changing business needs and deadlines.
• Appropriately use cash machines, including ATMs and cash dispensers.
• Perform specialized tasks such as cash advances, official checks, foreign drafts, etc.
• Make outbound service calls to member-owners.
• Utilize systems to set appointments for members and log them in for service.

• High School Diploma or equivalent required.
• Strong interpersonal skills required.
• A minimum of 1 year related experience in the retail industry or financial services preferred.
• Previous sales experience preferred.

• No-cost employee Medical, dental, vision coverage.
• Prescription benefits (including mail order).
• Paid holidays and Paid Time Off (PTO).
• 401(k) plan with contribution matching.
• Paid community involvement volunteer hours.
• Paid group life Insurance.
• Teammate loan discounts.
• Tuition reimbursement.
• Short and long-term disability.
• Health & Wellness program.
• Teledoc (physician video conferencing).
• Onsite fitness facilities or health club reimbursement.
• Employee Assistance Program (EAP).
• Medical flexible spending account.
• Dependent care flexible spending account.