Field Engineering Specialist
2 weeks ago
At Roche, we're committed to delivering exceptional support to our customers. As a Field Engineering Specialist, you'll play a critical role in ensuring the smooth operation of our diagnostic equipment. Your expertise in technical repair and installation will be invaluable in resolving customer issues and providing routine technical support.
The Opportunity:
You'll be responsible for:
- showcasing your technical expertise in repairing and installing Roche products
- providing valuable service to laboratory customers in your assigned territory
- performing routine technical support, on-site service, repair, and installation of Roche products
- serving as a customer contact for technical and service-related issues
- diagnosing and resolving mechanical, hardware, software, and system failures
Requirements:
To be successful in this role, you'll need:
- a high school diploma and 2 years of technical school or equivalent military training or work experience
- 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking
- successfully training or certification as defined by Roche Services Leadership and policy
- ability to travel, including some overnight travel
Preferred Qualifications:
We're looking for candidates with:
- 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience
- advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry
- ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships
Relocation benefits are available for this position. The expected salary range for this position based on the primary location of Arkansas is $66,200 and $123,000. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
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