About the Role:

Key Responsibilities:

• Provide exceptional customer service by working directly with customers to meet their eyewear needs.
• Take and record measurements, adjust and fit eyewear with precision and accuracy.
• Ensure that finished eyewear meets optical standards, customer requirements, and requests.
• Explain prescription terminology and product offerings to customers in a clear and concise manner.

Leadership and Team Management:

• Set up the store for success by executing operational, service, and staff zoning procedures to Warby Parker standards.
• Drive store vision and sales by providing exceptional service on the floor and serving as the main contact for customer and operational questions.
• Lead and mentor the Optical team, including participants of the Optician Apprentice Program, and demonstrate excellent service standards.
• Maintain general store systems, inventory databases, and business operations.
• Foster a positive and productive employee culture in the store.

Requirements and Qualifications:

• A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) with 2+ years of experience, including supervisor responsibilities.
• Passionate about the eyewear and retail industries.
• A clear, effective, and professional communicator who can break down technical terms for customers.
• Dedicated to providing exceptional customer service and making customers (and teammates) happy.
• An energetic and positive team player who can adapt in a fast-paced work environment.
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Benefits of Working at Warby Parker:

• Health, vision, and dental insurance.
• Life and AD&D Insurance.
• Paid time off.
• Paid Holidays.
• Retirement savings plan with a company match.
• Parental leave (non-birthing parents included).
• Short-term disability.
• Employee Assistance Program (EAP).
• Bereavement Leave.
• Optical Education Reimbursement.
• Snack Pantry.
• And more (just ask).