Customer Service Team Member

4 days ago


Camp Hill, Pennsylvania, United States Michaels Stores Full time

Job Description

We are seeking an experienced Customer Service Team Member to join our team at Michaels Stores. As a key member of our customer service team, you will be responsible for delivering exceptional customer service, resolving customer complaints, and driving sales growth.

About the Job

  • Provide friendly and knowledgeable customer service, answering questions and making recommendations on products and services.
  • Resolve customer complaints in a timely and professional manner, ensuring customer satisfaction.
  • Participate in visual merchandising and display initiatives to drive sales and engagement.
  • Engage with customers on social media platforms to promote products and services.
  • Collaborate with other team members to achieve sales goals and maintain a positive store environment.

Requirements

  • A minimum of 16 years old or older.
  • High school diploma or equivalent required.
  • Prior retail experience preferred, but not required.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.

Benefits

  • A competitive hourly rate of $14-$17 per hour, depending on experience.
  • Opportunities for advancement within the company.
  • A comprehensive benefits package, including health insurance, paid time off, and tuition assistance.

Work Environment

  • Our stores are fast-paced and dynamic environments where no two days are ever the same.
  • You will be working in a public retail setting, interacting with customers and colleagues regularly.
  • The physical demands of this role include standing for long periods, lifting up to 50 pounds, and bending/kneeling frequently.

About Michaels Stores

Michaels Stores is a leading creative destination in North America, offering a wide range of arts and crafts supplies, framing services, and more. Our mission is to fuel the joy of creativity, inspiring customers to express themselves through art, crafting, and DIY projects.



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