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Service Advisor

1 month ago

Girard, Illinois, United States Loves Travel Stops & Country Store Full time
Job Summary:

As a Service Advisor at Love's Travel Stops & Country Store, you will be the primary contact between customers and the sales department. Your exceptional customer service skills, positive rapport building, and expert salesmanship will ensure customer satisfaction by managing operations and employee-vehicle deployment.

Key Responsibilities:

Maintain a safe and clean facility.
Greet customers, address vehicle service needs, and document issues.
Provide detailed repair cost estimates, sales promotions, and obtain necessary approvals.
Keep customers updated on vehicle status and provide comprehensive explanations of completed work.
Handle customer complaints and resolve concerns.

Requirements:

Valid driver's license with clean safety record, pass drug screening and medical exam as per regulations.

Working Conditions:

Job involves exposure to outdoor elements, fumes, particles, moving mechanical parts, vibration, noise, dirt, dust, grime, grease, oil, gas, and cleaning solutions.

EEO Statement:

Love's Travel Stops Inc. and Its Affiliates provide equal employment opportunities, complying with applicable laws governing nondiscrimination based on race, color, religion, gender, age, national origin, disability, or genetics. This policy applies to all aspects of employment.